Support Center
Get help with LAW360 — our team is here for you. Browse our knowledge base, check system status, or reach out directly.
Support Channels
Multiple ways to get the help you need, when you need it.
Email Support
support@law360.ai
Reach our support team by email. Average response time under 4 hours during business days.
Live Chat
Business Hours (BST)
Chat with a support specialist in real time during business hours, Sunday through Thursday.
Phone Support
+973 1700 0360
Direct phone support available exclusively for Enterprise plan customers.
Knowledge Base
100+ Articles
Browse our comprehensive library of guides, tutorials, and troubleshooting articles.
Popular Topics
Quick links to the most frequently visited help topics.
Getting Started
Set up your account, configure your first project, and translate your first document.
Document Upload Issues
Troubleshoot file format errors, size limits, and upload failures.
Translation Quality
Learn how to use glossaries, style guides, and review workflows to improve output.
Account & Billing
Manage your subscription, update payment methods, and download invoices.
API Integration
Connect LAW360 to your existing systems using our REST API and webhook support.
Security & Privacy
Understand our encryption, data residency, and compliance certifications.
Frequently Asked Questions
Quick answers to the most common questions about LAW360.
How do I upload documents for translation?
Navigate to your project dashboard and click "Upload Document." You can drag and drop files or browse your file system. LAW360 accepts PDF, DOCX, XLSX, PPTX, and plain text files up to 100 MB each.
What file formats are supported?
LAW360 supports PDF, DOCX, XLSX, PPTX, TXT, and HTML files. Scanned PDFs are processed with built-in OCR. Translated documents are returned in the same format as the original.
How do I manage custom glossaries?
Go to Settings > Glossaries to create and upload term lists in CSV format. Glossaries are applied automatically during translation and can be shared across projects within your organization.
How do I export my translations?
Open the completed translation from your project dashboard and click "Download." You can export in the original file format, as a bilingual side-by-side PDF, or as a TMX file for use in other translation tools.
- Translation APIOperational
- Document ProcessingOperational
- DashboardOperational
- AuthenticationOperational
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